Terms & Conditions
By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.
All persons wishing to make a booking have carefully read and understand the Terms and Conditions that follow. By making a booking with our Company, you accept on behalf of yourself and all those named on the booking including minors and person under a disability to be bound by these Terms and Conditions. A booking is accepted and becomes definite only from the date when our Company sends a confirmation email (travel voucher) . It is at this point that a contract between our Company and the Client comes into existence. These Terms and Conditions shall constitute the entire agreement between our Company and the Client relating to the subject matter herein, and shall constitute a binding agreement. There is no verbal or written; representation, warranty, prior agreement, or description of services, other than as expressed herein. The service to be provided is/are the tour(s) referred to in the booking confirmation.
In order to book an excursion please click on the link "Click Here - Book Now" situated in the quote email we have sent you in response to your request and complete the reservation form.
Please note that in order to proceed with a booking we would kindly ask you to complete this booking form and submit it to us. Your reservation is considered complete once you receive a confirmation voucher via email indicating receipt of the booking.
We request your credit card information at the time of booking as a guarantee for your service.
Payment procedure for Car Service
We require your credit card information as guarantee solely to reserve your reservation. We do not charge your card at the time of booking.
You can choose the payment method you prefer. Cash, directly to the driver at the end of the service; Credit/Debit card , Bank transfer or paypal deposit in advance through our website.
Once you fill out our reservation form and provide your credit card information, you are legally bound to a contract with us.
IMPORTANT: You can book different services with the same booking form.
Cancellation Policy for Car Service
Written cancellation notice must be received by us at least 7 days prior to the scheduled service date. If done under these terms, you will not be held financially liable for the scheduled service. So, FREE CANCELLATION until 7 days before the tour date.
If it is not done in these terms, Lovely Amalfi Coast Tours reserves the right to charge your credit card for a "No-Show” or “Late Cancellation” fee, which is the total amount of requested services.
Please Note: We will NOT CHARGE payment to your credit card at the time of booking, but we will keep the information in our database reserving the right to charge your credit card for 100% of the amount of the service in the event of a “NO-SHOW” or “LATE CANCELLATION”.
Regarding to the Car service,the client must know that we will provide our services despite bad weather.
Regarding to the tours where Capri is involved, the client must know that if the jetfoil cannot leave due to bad weather, rough sea or any other reasons not depending on our will, you can choose to arrange a different tour with our tour guide or decide to cancel the tour. In this case there will not be any charge on your credit card.
For Cruise Ship Passengers : in case your Cruise Ship couldn’t dock at the port due to weather condition (Wind, Heavy Rain,Storm, etc.) we will not charge your credit card.
Payment procedure for Boat Service
For booking, the client have to deposit the 25% of the total payment. This deposit is considered a warranty for the purpose of booking. If there will not be cancellation (see below “cancellation policy”) the customer must pay in cash, at the end of the boat service, to the Skipper the total price except for the 25% previously used to book.
The payment of the boat tour , except for the deposit of 25% previously made, must be paid only in cash (Euro) to the skipper at the end of the service.
Cancellation Policy for Boat service
The client must know that we can cancel the boat tour on the tour day morning due to the weather conditions (in case of dangerous rough sea it is forbbiden to sail by the italian law). In this case, you will receive a full refund of your deposit previously used to book.
Any cancellation by a Client must be made by email and be acknowledged by the Company with e-mail. The date on which the request to cancel is received by the Company or its Agents will determine the restitution of the deposit.
Cancellation mode for Boat Tours :
- Cancellation 7 days or more before the services: the entire deposit of 25% of total price will be entirely paid back to the customer.
- Cancellation less than 7 days before the services : the deposit of 25% of total price will not be paid back to the customer.
If the cancellation occur two months after the payment of the deposit , will be refunded the deposit amount less the paypal fee which is 3.4% of the deposit
If the client wants to cancel the tour due to the bad weather or to any other personal reasons (such as illness, change of personal circumstances) within 7 days before the services, the deposit of 25% of total price will NOT be paid back to the customer.
The tour itinerary shown above is conducted by an English speaking driver who has been trained to give you a tour along the route. They will share their knowledge and passion for the area, they will stop for the best photo opportunities and they will point out the places of interest. Your driver is not allowed by Italian law to guide you around the historical areas, monuments and towns where you stop.
The tour itineraries shown in the description concern ships before at/or after 08:00 am and sail at/or after 6:30 pm. For ships that sail before 6:30pm, please contact us at the e-mail address: email@example.com. In this way we can revise the itinerary in order to adjust it to your ships schedule before setting up the tour. We always base the tour itineraries around the ships’ schedules. Our priority is to get you back to the port 1.30 hours before ship’s departure time.
The car service cost is for the number of people as seen in the voucher . If the number of people will be fewer or more than the one purchased (caused by illness or other personal reasons) , the client must let it know to the company and the price will change accordingly. In the case the number of people would be fewer than the one shown in the voucher, and the client don’t let the company know about the change in advance, the service cost will be the same.
Lovely Amalfi Coast Tours company will not be held liable for missed flights/trains/Cruise ships, we will always leave in good time for your flight/ train/ cruise ship departure but we are not liable for traffic jam or other issues not depending on us resulting in a missed flights/trains/cruise ship.
In case the Cruise Ship coudn't dock at the port due to weather condition (Wind, Heavy Rain, etc.) we will not charge your credit card.
Regarding to the tours starting from Hotel and other meeting points , the information will be found in the description of the tours.
If a Client has got complaints about the Company, the Client must first inform the company at the earliest opportunity to allow the grievance to be rectified before any public display of the matter.
The Company will do all reasonably possible in endeavoring to protect personal information.
For more information visit the privacy page.